Terms & Conditions
Terms & Conditions
By placing an order with The Table Box, customers acknowledge and agree to the following Terms & Conditions.
1. Exchanges
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To request an exchange, please contact our Customer Care team within 48 hours of receiving your order at CustomerCare@thetablebox.ae
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Items may be exchanged only if unused, unwashed, undamaged, and in their original packaging, in a condition suitable for resale.
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If the requested replacement item is of higher value, the price difference must be settled prior to dispatch.
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If the replacement item is of lower value, a store credit (Gift Card) will be issued for the remaining amount, redeemable on your next purchase with The Table Box.
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Kindly note that pick-up and delivery services are not provided for exchanged items. All exchange shipping arrangements are the responsibility of the customer unless otherwise agreed. A fee of 35 AED will be charged for return shipments.
The Table Box reserves the right to refuse any exchange that does not meet the conditions above.
2. Order Cancellation
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Orders may be cancelled within 2 hours of placing the order, provided the order has not yet been processed or dispatched.
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To cancel an order, please contact our Customer Care team immediately via email.
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Approved cancellations will be refunded to the original payment method within 7–14 business days, depending on your bank’s processing time.
3. Non-Cancellable & Non-Refundable Items
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Orders cannot be cancelled once dispatched or delivered.
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Once an item has been delivered and received, refunds are not applicable. Only exchange requests will be considered in accordance with the above terms.
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Gift-wrapped items, customized pieces, and items purchased during promotions or sale periods are non-refundable and may be non-exchangeable unless otherwise stated.
4. General Notes
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The Table Box reserves the right to refuse exchanges that do not meet the above conditions.
- All policies are subject to review and may be updated without prior notice.